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Operator productivity list

get
https://analyse.twin24.ai/api/v1/statistics/chat/operators/productivity

Use this endpoint to get the list of operator productivity statistics.

Query Params
boolean
Defaults to false

Determines whether to return the total number of records.

boolean
Defaults to false

Determines whether to return the record list.

integer
Defaults to 10

Maxium number of returning records.

integer

Starting point to return records from a result set.

integer

Page number, used to paginate over all records.

string

Comma-separated list of a record's fields to be fetched. Available fields: transactionDate, personalAccountId, companyId, companyName, amount, purpose, externalId, payerNameFromTransaction

string

The start date (for example, 2018-05-27T21:30:54+00:00). (For get request need encode url)

string

The end date (for example, 2018-05-27T21:30:54+00:00). (For get request need encode url)

string
enum

Determines the output format. CSV_EXCEL format includes UTF-8 BOM and semicolon delimiter for better Excel compatibility.

Allowed:
string

Base filename (without extension) to be downloaded.

boolean

Determines whether the zip archive should be returned.

string

Comma-separated list of fields to sort by. Each sort field can have special prefix indicating a desirable sort order: + (ascending order, default) or - (descending order). The available sort fields: id, name, operatorSwitchingCount, operatorAnsweredChatCount, operatorUnansweredChatCount, operatorMessageCount, clientMessageCount, operatorFirstAnswerMaxTime, operatorFirstAnswerAvgTime, operatorAnswerMaxTime, operatorAnswerAvgTime.

string

Search keyword to match operator name.

string

The chat identifier.

Responses

400

Invalid input parameters

401

User is not authenticated

Updated 8 months ago

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Response 
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application/json
Updated 8 months ago