List of incoming call sessions (analytical store, wide date ranges)

get

https://analyse.twin24.ai/api/v1/statistics/cis/incoming/sessions/clickhouse

Same contract as /statistics/cis/incoming/sessions, served from a dedicated analytical store optimised for wide date ranges. Since 2026-07-30 the dialog (messages/messagesAsString) and the per-segment durations and main/ai/robot/transfer cost decomposition are served for real, together with the authoritative totalCost and macCallCost/labelCallCost. A call with no conversation (NOANSWER/BUSY/CONGESTION) returns null for the dialog, and so does a call that has been depersonalized (depersonalized = 1). Dialog data is available from 2026-07-16 onwards. Still returned as the literal '0', exactly as in the legacy endpoint: mainCallDiscount, robotCallDiscount, transferCallDiscount and the autoCall* family. When both from and to are set, the date window must not exceed the server-side limit (31 days by default); a wider window returns 400. Note on status and duration: both are DISPLAYED from the freshest available data, while row SELECTION and the duration sort may lag slightly behind it. A row may consequently be shown with a status it was not selected by — including OUTGOING_EXPIRED, which this endpoint otherwise excludes — and a sort=-duration page may look mis-ordered by a few rows. Displayed values are the correct ones.

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Query Params

companyId

integer

The company identifier. When omitted, the company of the authenticated user is used.

from

string

^[0-9]{4}-[0-9]{2}-[0-9]{2}T[0-9]{2}:[0-9]{2}:[0-9]{2}\+[0-9]{2}:[0-9]{2}$

The start date (for example, 2018-05-27T21:30:54+00:00). (For get request need encode url)

string

^[0-9]{4}-[0-9]{2}-[0-9]{2}T[0-9]{2}:[0-9]{2}:[0-9]{2}\+[0-9]{2}:[0-9]{2}$

The end date (for example, 2018-05-27T21:30:54+00:00). (For get request need encode url)

fields

string

Comma-separated list of a record's fields to be fetched. example - callId,startedAt,number,callingNumber,regionName,timezone,duration,totalCost,recordPath,messagesAsString,resultsString,emotion,robotCallDuration,robotCallTotalCost,hungUpBy,gender,nps,isAssistantRequest,markers,externalId,additional,currentStatusName,mainCallCost,mainCallDiscount,mainCallDuration,mainCallTotalCost,aiCallDuration,aiCallTotalCost,aiCallCost,aiCallLlmTotalCost,aiCallTtsTotalCost,aiCallSttTotalCost,autoCallCost,autoCallDiscount,autoCallDuration,autoCallTotalCost,robotCallCost,robotCallDiscount,transferCallCost,transferCallDiscount,transferCallDuration,transferCallTotalCost,transferredToOperator,companyId,allResults,depersonalized

limit

integer

Defaults to 10

Maxium number of returning records.

offset

integer

Starting point to return records from a result set.

page

integer

Page number, used to paginate over all records.

archive

boolean

Determines whether the zip archive should be returned.

output

string

enum

Determines the output format. CSV_EXCEL format includes UTF-8 BOM and semicolon delimiter for better Excel compatibility.

Allowed:

filename

string

Base filename (without extension) to be downloaded.

callId

string

UUID call session.

withPrice

boolean

Return call session list filtred total price > 0.

all

boolean

Include non-incoming calls (skip the is_incoming = 1 filter).

sort

string

Comma-separated list of fields to sort by. Each sort field can have special prefix indicating a desirable sort order: + (ascending order, default) or - (descending order). The available sort fields: createdAt, updatedAt, startedAt, duration, lastEventAt.

periodBy

string

Field for filtering by from and to. The available fields: createdAt,updatedAt,startedAt,finishedAt,billedAt. Default - createdAt

isNewLinkFormat

boolean

Return links in a new format

Responses

400

Invalid input parameters

401

User is not authenticated

403

Invalid user permissions

Language

Credentials

Bearer

JWT

URL

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Response

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application/json

200Success

5XXUnexpected error